Tag: hospitality workers

Laying the Foundations for Success: Building Repeat Bar Business

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Building repeat business is crucial to the success of any bar or restaurant. It’s not enough to impress your guests when they visit; the overall goal is to make sure they come back, again and again! You only get one chance to make a first impression, so make sure it’s a solid one.

Nightclub & Bar recently released a blog post, “Seven Steps to Building Repeat Business,” and we here at TAM® of Nevada wholeheartedly agree with their advice, and recommend it as reading for any service professional. Make sure to check out their article for their tips on wowing guests and keeping them coming back for more. We certainly agree with their tips to acknowledge regulars and serve hospitably.

Regular guests like to be acknowledged by staff with even a simple “welcome back” or “nice to see you again.” Managers or bartenders who greet their repeat customers by name, or even remember their drink orders or preferences will impress guests and net better tips. Also remember that good food, drinks and a great ambiance are not the only components to a great night out. It’s important to always be hospitable. Excellent service will wow guests, keep them coming back, and increase the buzz about your establishment by word of mouth.

For even more tips on how to increase sales and provide a fabulous experience for your guests, make sure to read our blog posts, “Set the Tone and Increase Your Earnings with Positive Body Language,” and “Are Your Happy Hour Deals Falling Flat? New Ideas to Boost Your Bar Sales.”

Sometimes it’s the little things that make the biggest difference. What tips would you give someone to increase their repeat business?

Resources

Seven Steps to Building Repeat Business – Nightclub & Bar

© 2011 National Hospitality Institute®, TAM® of Nevada

TAM® of Nevada $250 Visa Gift Card Giveaway

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Gift Card Giveaway
Find us on Facebook and sign up!

We’re rewarding hardworking Nevada locals and industry professionals with a Facebook giveaway. Have you entered yet?

TAM® of Nevada is dedicated to providing superior education and service to Nevada’s hard working service professionals. We are happy to be a provider alcohol awareness education and alcohol education cards for over 25 years now. In addition to this, we are happy to now have the opportunity to connect with industry professionals socially, and invite you to join us! We’re announcing a new giveaway to show our appreciation to TAM® students and Facebook fans for their and positive comments and suggestions.

If you are a Facebook user, please connect with us by visiting us on Facebook and ‘Liking’ our page. After visiting and liking our page, you’ll have the option to register and enter the contest for a chance to win a $250 Visa gift card. Already connected with us on Facebook? No problem, just visit our page and fill out the entry form. We’ll be randomly drawing two winners, one at the end of August, and one at the end of September, so sign up today!

Even if you’re not interested in entering to win, we invite you to connect with us socially on Facebook. TAM® of Nevada is always interested in keeping touch with current and prospective students. By joining us, you can be the first to learn about any coupons and deals available only to our social media followers, plus additional TAM® tips, Las Vegas news and happenings, industry events and more.

Resources

TAM of Nevada Facebook Page

© 2011 National Hospitality Institute®, TAM® of Nevada

Las Vegas Restaurant Week is Coming. Are You Ready for the Crowds?

Published on by TAM of Nevada1 Comment

Las Vegas Restaurant WeekLas Vegas Restaurant Week is returning to town once again from August 29th through September 11th at many of the area’s hottest restaurants.

Now in its fifth year, this event continues to be a resounding success and something for diners to look forward to. Restaurant Week offers up the chance for diners to check out some of the most popular eateries on and off the strip if they haven’t had the chance (or the budget!) just yet. Additionally, a portion of proceeds from each meal sold at participating restaurants will go to support Three Square Food Bank. How cool is that?

What does that mean for hospitality professionals? Prepare to be VERY busy! Expect crowds of hungry diners eager to sample cuisine from the over 80 participating restaurants over the two week period. Diners are heavily encouraged to make reservations, so that removes the element of surprise for many establishments.

If you are a service professional at a participating restaurant, make sure you are familiar with the prixe fixe menus and are able to answer questions about Restaurant Week options (ex – Menu substitutions, exclusions, etc.). Need a little more advice on how to keep your cool during this busy period? Make sure to read our blog post, “Feel Like You’re Stuck in a Pressure Cooker? Managing Stress on the Job.”

To learn more about Las Vegas Restaurant Week, Three Square Food Bank, and participating restaurants, you can visit the event website here.

Is your establishment participating in Restaurant Week? Which restaurants are you most excited to dine at?

© 2011 National Hospitality Institute®, TAM® of Nevada

Are You New to Nevada? You Must Complete Nevada-Specific Alcohol Awareness Training

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TAM CardAlcohol education cards from out-of-state won’t transfer in Nevada. Industry professionals should complete alcohol awareness training with TAM® of Nevada to meet local requirements.

Are you a new resident in Las Vegas? Welcome to Nevada! Workers are drawn to this great state for its booming entertainment and nightlife industry, and all of the hospitality jobs that come along with the action.

Have you already received job-related alcohol training in another state? We often receive inquiries from out-of-state students asking if their alcohol education cards and education are valid in Nevada. Unfortunately, liquor laws are specific to the states, counties and municipalities, so no, alcohol licenses are not transferable. All individuals hoping to work in the beverage sales and service industry in Nevada must complete an alcohol training program that has been approved by the Nevada Commission on Postsecondary Education. TAM® of Nevada is an approved provider, and the only official provider of TAM® Cards in the state of Nevada.

Individuals that need to obtain their TAM® Card can complete their training online or in a traditional classroom environment with our certified instructors. Additionally, we now offer open lab time on Tuesdays for students who would like to complete their alcohol awareness training online, but do not have access to a computer. Students are welcome to visit our training center and use our computer lab to complete their training on Tuesdays between 9:00am and 5:00pm. Likewise, classroom-based training is available at several convenient times throughout the week, including Spanish classes on Tuesday evenings. Check out our alcohol awareness class schedule to find a class that is convenient for you!

© 2011 National Hospitality Institute®, TAM® of Nevada