Food Handler Safety Training Card Program – COVID-19 Update

90163396_10158336544586349_706582730770481152_oWe know that many of our TAM Card® students also need their Food Handler Safety Training Card (also know as Health Card) to work. We’re helping the Southern Nevada Health District spread the word that they have temporarily stopped issuing cards.

The Food Handler Safety Training Card (Health Card) program is suspended until May 1, 2020. Food Handlers will NOT be required to have their cards with them and new employees or employees that need to renew their cards will be able to temporarily work without cards. Food establishments will NOT be assigned demerits for food handlers without cards during this period.

Please note: TAM CARD® TRAINING IS STILL AVAILABLE ONLINE AT THIS TIME. The TAM® of Nevada office is also closed, but you may take the course online at www.tamnevada.com. When you’ve finished your online training, we can email your employer to let them know you have completed all requirements except picking up your card. If you need this service, please contact us at tamsupport@tamnevada.com and include your name, order number, employer name and email address.

TAM® of Nevada office temporarily closed for COVID-19

ANNOUNCEMENT: Effective March 18th, TAM® of Nevada will close our office for 30 days. This temporary measure is in place to comply with Governor Sisolak’s order to temporarily close all non-essential businesses in an effort to further stop the spread of COVID-19.

ONLINE TAM CARD® CLASSES ARE STILL AVAILABLE 24/7 at www.tamnevada.com. You may still complete your online training on our eLearning portal, from your own computer, tablet, or smartphone device. Customer and technical support will be available during our temporary office closure via email at tamsupport@tamnevada.com.

TRAINING EXPIRATION DATES ARE BEING EXTENDED. We will temporarily suspend the 90-day expiration date for anyone that still needs to take their in-person final exam while our office is closed. If you need an extension, please contact us at tamsupport@tamnevada.com, and our friendly office staff will assist you.

WE CAN INFORM EMPLOYERS OF ESSENTIAL WORKERS IF THEY HAVE COMPLETED TAM® TRAINING. If you are a worker at an essential business which will remain open, such as a grocery store, we can e-mail your employer to confirm if your official TAM Card issued by TAM of Nevada is valid and up-to-date. If you’ve finished your online renewal or TAM Card® training but are unable to visit our office during the temporary closure, we can still email your employers to let them know you have completed all requirements except picking up your card. If you need this service, please contact us at tamsupport@tamnevada.com and include your name, order number, employer name and email address.

TAM® of Nevada Coronavirus Safety Measures

coronavirusDear TAM® of Nevada Friends and Customers,

Due to the novel Coronavirus, we have developed a plan to minimize any impacts to our customers so that you can continue to receive your alcohol awareness training and TAM Cards®.

Our plan includes the following:

– Online Training:
As always, we continue to offer online access to TAM® training 24/7 at www.tamnevada.com. You can complete your mandatory alcohol awareness training remotely to minimize the chances of coming into contact with the virus.

– Enhanced Cleaning:
We have implemented enhanced cleaning and disinfection procedures to sanitize our office. This cleaning procedure focuses on disinfecting high traffic touch surfaces such as door handles, phones, keyboards, and final exam tablets to reduce the spread of viruses.

– Extended Expiry Dates for Training:
Currently students enjoy 90 day from date of purchase to complete their TAM® training. Now, students will have 120 days from the date of purchase to come in for their final exam and pick up their card. If you are concerned about visiting our office within your expiry window, please contact us and we will work with you to extend the deadline as necessary.

– Alerting Your Employer, you have a valid TAM Card:
We understand that some of our customers lose their TAM Cards® and need to pick up a replacement. If you need a replacement card or if you’re unable to come in to take your final exam, we can still inform your employer that you completed your training and either have a valid TAM Card®, or that you’ve completed your online training course. Please email us a request including your name, order number, employer name and employer e-mail address, and we can email your employer to let them know you’ve completed your official TAM® training.

– Staff Health and Safety:
We are offering paid sick leave to any employees that show symptoms of COVID-19. The health of our staff and our customers is our number one priority and we want to keep everyone safe.

As always, the TAM Staff is here to support you. Please let us know if you have any questions. Please don’t visit the office if you are sick. We will work with you the best we can to facilitate your TAM training!

Please keep in mind these measures are temporary while we all work to help contain the public spread of coronavirus. We are keeping a close eye on the situation and plan to return to regular business procedures as soon as the situation improves.

Keep your contact information up to date with the TAM Card® office

TAM_Card_Larger_RoundHave you ever lost or misplaced your TAM Card®? We understand how frustrating it can be to have your wallet lost or stolen. Here at TAM®, sometimes we receive telephone calls from Good Samaritans who find wallets and/or TAM Cards®, and want to get the belongings back to the owner.

While we never give your contact information to outside sources, always try to get in touch with you directly if someone finds your TAM Card. We always do our best reunite you with your lost belongings.  For this reason, we’d like to encourage you to please let us know if you have a change in your contact information. If we have the most up-to-date phone numbers and e-mail addresses for our customers, we have a much better chance of reaching you.

If you would like to update your information in our system, please contact our friendly office staff at tamsupport@tamnevada.com or by phone at (702) 545-6664. They would be more than happy to update your contact info.

We also encourage you to take a photo of all your work cards, in case they are ever lost or stolen. It can be helpful to have a record of your important work card information, such as your TAM Card number, expiration dates, and more.

Even if your lost TAM Card® isn’t returned, don’t worry. We can print you a replacement card. Check out our blog post How to Get a Replacement Card in 3 Easy Steps for more information.