Substance Abuse – An Alarming Trend Among U.S. Teens

Did you know that according to a new report from National Center on Addiction and Substance Abuse (CASA) at Columbia University, about 50% of high school students smoke, drink alcohol or use drugs? (WebMD). The sheer number of teenagers who are experimenting with these substances is alarming, and even more alarming is the likelihood that many of them will become addicted. TAM® Card Holders and hospitality professionals are often the first line defense against underage access to teen drinking. Are you doing everything you can to help prevent teenage drinking?

Retailers and off-site sales professionals should be diligent about checking IDs as well to make sure teenagers are not trying to purchase liquor with fake or borrowed identification. To learn more about recognizing a fake or borrowed ID, refer to our blog post, “Are Minors Using Fake IDs and Sneaking Past You?” Most establishments also have a guidebook, like the I.D. Checking Guide, for validating various forms of identification. Ask your manager if you have a guide like this in your establishment and refer to it if needed. The I.D. Checking Guide can be purchased from TAM® here.

In addition to diligently checking identification, there are some other easy steps one can take in both retail and on-site establishments to help prevent teen access to alcoholic beverages such as storing alcoholic and non-alcoholic beverages in separate display cases, making sure containers are labeled clearly and properly, and double checking that your guests are being served exactly what they ordered in on-site establishments. For more ways to help curb teens’ access to alcohol, refer to We Don’t Serve Teens’ suggestions.

What policies have you instituted at your organization to deter teen drinking?

Resources

Nearly Half of U.S. Teens Smoke, Drink Alcohol, or Use Drugs – WebMD Health News

Stopping Teens’ Easy Access To Alcohol – We Don’t Serve Teens

© 2011 National Hospitality Institute®, TAM® of Nevada

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Laying the Foundations for Success: Building Repeat Bar Business

Building repeat business is crucial to the success of any bar or restaurant. It’s not enough to impress your guests when they visit; the overall goal is to make sure they come back, again and again! You only get one chance to make a first impression, so make sure it’s a solid one.

Nightclub & Bar recently released a blog post, “Seven Steps to Building Repeat Business,” and we here at TAM® of Nevada wholeheartedly agree with their advice, and recommend it as reading for any service professional. Make sure to check out their article for their tips on wowing guests and keeping them coming back for more. We certainly agree with their tips to acknowledge regulars and serve hospitably.

Regular guests like to be acknowledged by staff with even a simple “welcome back” or “nice to see you again.” Managers or bartenders who greet their repeat customers by name, or even remember their drink orders or preferences will impress guests and net better tips. Also remember that good food, drinks and a great ambiance are not the only components to a great night out. It’s important to always be hospitable. Excellent service will wow guests, keep them coming back, and increase the buzz about your establishment by word of mouth.

For even more tips on how to increase sales and provide a fabulous experience for your guests, make sure to read our blog posts, “Set the Tone and Increase Your Earnings with Positive Body Language,” and “Are Your Happy Hour Deals Falling Flat? New Ideas to Boost Your Bar Sales.”

Sometimes it’s the little things that make the biggest difference. What tips would you give someone to increase their repeat business?

Resources

Seven Steps to Building Repeat Business – Nightclub & Bar

© 2011 National Hospitality Institute®, TAM® of Nevada

Club Drugs: A Growing Problem in Casinos and Industry Hot Spots

Drug use continues to rise in our casinos, clubs, pools, concert venues and bars. The Gaming Control Board has alerted casinos and other establishments that this behavior will not be tolerated (State of Nevada Gaming Control Board). Is it possible to deal more effectively with this growing problem? Use of club drugs such as ecstasy, ketamine, GHB, and others is on the rise and establishments are tasked with working to keep patrons safe, so it is imperative that staff knows how to spot and deal with these risky behaviors. Do you know how to spot and effectively deal with customers who are under the influence of drugs?

As a bartender or server, there are certain things you should watch for to spot any patrons who may be engaging in and promoting dangerous drug use:

  • Watch for customers who are behaving erratically or exhibit symptoms of possibly being under the influence of drugs such as loss of coordination, dizziness, fainting, confusion or slurred speech (SAMHSA).
  • Be alert. If you suspect that your patron may have smuggled in and used club drugs at your establishment, you should treat them just as you would with someone who has had too much to drink. Alert your manager or supervisor so that they can intervene if necessary.
  • Remember, some club drugs such as Rohypnol may be lethal when mixed with alcohol and/or other depressants (National Institute on Drug Abuse). Given this, it is even more important to gauge a customer and situation before serving an alcoholic beverage.
  • Always check your employee handbook or company policies regarding how your employer handles these types of situations. You need to be aware of both company policies and you may have to report any suspicious behavior or anything that makes you uncomfortable to a manger. There may even be rules dictating that the person is escorted safely off of the property.

You can learn more about managing patrons from seasoned industry professionals with real-world experience by taking the Techniques of Alcohol Management (TAM) ® course offered by TAM® of Nevada. How have you chosen to identify and respond to situations of club drug use?

Resources

© 2011 National Hospitality Institute®, TAM® of Nevada

 

Viva Las Vegas: History of a Great American City

Las Vegas SignFrom humble beginnings as stopover railroad outpost to its current position as one of the most buzzed about and happening cities in the United States, Las Vegas has a rich and vibrant history.

The Las Vegas Sun recently put together a thoroughly detailed and incredibly interesting overview of all the highlights (and lowlights!) and important turning points in this great city’s history. You can check out their special coverage including a thorough timeline, interactive maps, videos and more here.

TAM® of Nevada is proud to have been a fixture in this town for over twenty-five years, but that’s just a blip on the radar for Las Vegas. Make sure to check out the Sun’s coverage on everything from the boomtown beginnings to mob ties, big personalities, population booms, and everything else in between. We were surprised by some of the facts we read (Did you know gambling was illegal in Nevada between 1909 and 1931?), and we loved reading through some of the specific coverage and stories on some of Las Vegas’ biggest personalities. Las Vegas residents should be proud to call such a diverse and interesting place home. It may be known as one of the most popular tourist destinations in America, but locals knows this is also a great metropolis with a rich history and lots to offer residents.

So, what say you TAM® Nation readers? What is your favorite part of Las Vegas’ storied history? What fact or figure surprised you most?

Resources

The History of Las Vegas – Las Vegas Sun

© 2011 National Hospitality Institute®, TAM® of Nevada