Drug use continues to rise in our casinos, clubs, pools, concert venues and bars. The Gaming Control Board has alerted casinos and other establishments that this behavior will not be tolerated (State of Nevada Gaming Control Board). Is it possible to deal more effectively with this growing problem? Use of club drugs such as ecstasy, ketamine, GHB, and others is on the rise and establishments are tasked with working to keep patrons safe, so it is imperative that staff knows how to spot and deal with these risky behaviors. Do you know how to spot and effectively deal with customers who are under the influence of drugs?
As a bartender or server, there are certain things you should watch for to spot any patrons who may be engaging in and promoting dangerous drug use:
- Watch for customers who are behaving erratically or exhibit symptoms of possibly being under the influence of drugs such as loss of coordination, dizziness, fainting, confusion or slurred speech (SAMHSA).
- Be alert. If you suspect that your patron may have smuggled in and used club drugs at your establishment, you should treat them just as you would with someone who has had too much to drink. Alert your manager or supervisor so that they can intervene if necessary.
- Remember, some club drugs such as Rohypnol may be lethal when mixed with alcohol and/or other depressants (National Institute on Drug Abuse). Given this, it is even more important to gauge a customer and situation before serving an alcoholic beverage.
- Always check your employee handbook or company policies regarding how your employer handles these types of situations. You need to be aware of both company policies and you may have to report any suspicious behavior or anything that makes you uncomfortable to a manger. There may even be rules dictating that the person is escorted safely off of the property.
You can learn more about managing patrons from seasoned industry professionals with real-world experience by taking the Techniques of Alcohol Management (TAM) ® course offered by TAM® of Nevada. How have you chosen to identify and respond to situations of club drug use?
© 2011 National Hospitality Institute®, TAM® of Nevada
During November, December and January, the holiday blues can affect many people causing them to self-medicate or turn to drugs and alcohol for relief. The odds of having drugs in your establishment are not only greater during the holidays, but also with the rise in non-medical use of prescription drugs. If you work in or run an establishment that serves or sells alcoholic beverages for on-premise or off-premise consumption, you should always take precautions to safeguard your company, yourself and your community.
As you know, drugs bring unwanted trouble into an establishment, such as: negative press/media, violence, fights, overdoses, higher levels of intoxication, etc. Because the holiday months are peak periods for drug and alcohol use, you should pay even more attention and observe what is going on around you.
Illicit drug use is widespread. Here are some national and Nevada specific stats that are alarming and we’ve included links to pictures of these drugs so that you can identify them when you see them.
- In 2009, an estimated 21.8 million Americans aged 12 or older were current (past month) illicit drug users, meaning they had used an illicit drug during the month prior to the survey interview. [2009 National Survey on Drug Use and Health (NSDUH)]
- Nevada ranks 4th in the nation in non-medical use of prescription pain relievers in people ages 18 to 25. [2006 National Survey on Drug Use and Health (NSDUH)]
- The most commonly misused pain relievers are: Vicodin (acetaminophen and hydrocodone), OxyContin (oxycodone), Tylenol 3 (acetaminophen and codeine phosphate), and Percocet (oxycodone and acetaminophen).
- In the years 2002 through 2006, Nevada ranked highest in the nation aged 12 or older reporting methamphetamine use in the past year. [2006 National Survey on Drug Use and Health (NSDUH)]
- Marijuana was used by 76.6 percent of current illicit drug users and was the only drug used by 58.0 percent of them. [2009 National Survey on Drug Use and Health (NSDUH)]
- In August 2007, an NSDUH report on worker substance use indicated that 28% of full time workers (age 18 to 64) in the accommodations and food services, arts and entertainment industry had used illicit drugs in the past month. [2007 National Survey on Drug Use and Health (NSDUH)]
So, how can you keep drugs out without having to search and frisk everyone who comes through your doors?
- Partner with local authorities and train your staff—Local law enforcement are your partners and can help you provide training to your employees.
- Communicate expectations—Make sure that your new employee orientation and employee handbook covers ways to handle drugs in your establishment. Clearly state that drug use is not tolerated and give employees information about who to notify when someone (whether a guest or a colleague) is using illegal drugs on the establishment’s property.
- Increase your security staff—Your security staff should be present, visible to your guests and well-trained in detecting the behaviors and indications of drug use.
- Estimate BAC—Remember to calculate the BAC (Blood Alcohol Concentration) of your guests. If you notice that someone is showing the effects of the alcohol sooner than you expected, then you should be cautious as they may be taking prescription pain relievers or using some other substance.
- Encourage reporting of suspicious behavior—You need the eyes and ears of your employees if you are going to keep drugs out of your establishment. Heighten their awareness and give them observation tips so that they are monitoring their surroundings and reporting suspicious or unusual behavior to security or management. Don’t forget to reward your employees for reporting concerns. What gets rewarded, gets repeated.
- Post information about illicit drug use at your establishment—Hang posters about drug use and abuse and your company’s policies for illicit drug use at your establishment in restrooms and employee break rooms.
What measures do you take to keep drugs out of your establishment?
© 2010 National Hospitality Institute®, TAM® of Nevada