Congratulations to TAM® of Nevada’s Quarterly Customer Survey Winner!

survey winnerCongratulations to Roque G. of Las Vegas, winner of our most recent quarterly gift card giveaway!

Have you recently finished an alcohol awareness class with TAM® of Nevada? If so, we’d like to hear from you! We appreciate feedback from our customers about their experiences with the TAM program.  As a token of thanks for participation, we enter survey respondents into a quarterly drawing for a $25 Amazon.com gift card prize.

If you’ve recently completed your alcohol awareness course and haven’t yet completed the customer satisfaction survey, we invite you to access the survey and submit your response before our next drawing. Let us know your favorite part of the training, what you’ve learned, your experiences with staff, or ask us any questions you might have.

Our customer satisfaction survey is available to both online and classroom students. Thank you again to all of our customers for choosing TAM® of Nevada for your alcohol awareness cards. Remember to visit us on TAM of Nevada on Facebook and keep the conversation going!

TAM of Nevada Customer Survey Winner Announced

Survey WInnerIf you’ve recently completed a TAM Card class online or in our Las Vegas office, did you remember to fill out the customer survey? As a token of thanks for our students’ participation, we enter survey respondents into a quarterly drawing for a $25Amazon.com gift card prize. Congratulations to Ashby A., winner of our most recent quarterly gift card giveaway for filling out the TAM of Nevada Customer Survey!

If you’ve recently completed your TAM® course and haven’t yet completed the customer satisfaction survey, we invite you to access the survey and submit your response before our next drawing. Let us know your favorite part of the training, what you’ve learned, or ask us any questions you might have.

Our customer satisfaction survey is available to both online and classroom students. Thank you again to all of our customers for your patronage and for your helpful responses. Remember to visit us on TAM of Nevada on Facebook and keep the conversation going.

© 2015 National Hospitality Institute®, TAM® of Nevada

Congratulations to Our TAM Customer Survey Winner

Recent TAM Students: Once you finished your course, did you remember to fill out the online Survey WInnercustomer survey? As a token of thanks for our students’ participation, we enter survey respondents into a quarterly drawing for a $50 Amazon.com gift card prize. Congratulations to our most recent winner, Joseph R., for our quarterly gift card giveaway for filling out the TAM® of Nevada Customer Survey! Additionally, thanks to all of our customers for choosing TAM® and for letting us know about your experience.

If you’ve recently completed your TAM® course and haven’t yet completed the customer satisfaction survey, we invite you to visit us on Facebook to access the survey and submit your response. While you are there, write on our Wall! Let us know your favorite part of the training, what you learned, or ask us any questions you might have.

Our customer satisfaction survey is available to both online and classroom students. Thank you again to all of our customers for your helpful responses. We review feedback regularly, and your responses help us to see what you love, and where we can improve. Remember to visit us on Facebook and keep the conversation going.

© 2014 National Hospitality Institute®, TAM® of Nevada

Service Excellence: Reading Customer Cues and Body Language

busy_bartenderA successful bartender or server is a keen and attentive observer. In addition to watching guests for signs of intoxication, one must also watch for cues and body language that indicate a guest would like to place a drink order or pay a bill. In a busy restaurant or crowded bar, it’s a challenge to provide excellent service to each and every one of your customers; the ability to watch for subtle hints and signals as you are rushing to clear tables or checking on other guests is crucial. So, do you know what to watch for?

Recently, researchers at Bielefield University in Germany compiled video recordings of customers ordering drinks in order to program a robot to interpret the body language of those people who are ready to place an order (UPI). Findings from this study help to establish clues as to what customers are doing to signal bartenders that they need service. Researchers found that only about 7% of customers looked at their wallets to signal that they would like to place an order. Looking for a more obvious clue? Surprisingly, less than 4% customers gestured at the bartender. So, what should bartenders look for from customers who may be ready to order? In this case, 90% of customers took the initiative by positioning themselves right up against the bar counter, facing the counter or the bartender. What we can take away from this is that one should also look for customers who are subtly trying to catch your eye or gain your attention.

While a robot bartender may sound like a fun gimmick for serving drinks, a responsible and diligent live bartender is necessary to read social situations and watch for signs of intoxication in customers. In addition to watching customers for cues that they would like to be served, watch them for cues that they should not be served. In order to learn the skills you need to serve effectively and responsibly, complete your Techniques of Alcohol Management® training and obtain a TAM® Card.

Also, it’s not only important to watch for cues from your guests, but remember to also remain aware of how your own body language may be perceived by others. Not only will a smile put your guests into a good frame of mind, projecting a positive attitude and body language will help YOU to relax and enjoy your job. And, as an added bonus, positive body language and professionalism set the tone for an enjoyable evening and can net you greater tips. For more tips on body language do’s and don’ts, check out our blog post “Set the Tone and Increase Your Earnings with Positive Body Language.”

Readers: What other advice would you give for reading cues and body language in customers?

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