Tag: hospitality industry

Keep Things Safe, Don’t Over Serve – Warning Signs a Guest May Be Becoming Intoxicated

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Servers, bartenders and anyone else responsible for service and sale of alcoholic beverages has a very important job on their hands… knowing how to spot an inebriated guest, and knowing when to intervene. As a server, it’s important to make sure that your guests and patrons are having an enjoyable time, are served exactly what they ordered, and remain respectful of the establishment and others. On top of all of this, it’s imperative to watch for any warning signs that they may be intoxicated. As such, a bartender or server should always be closely monitoring their guests.

To learn the warning signs to watch out for take the Techniques of Alcohol Management (TAM)® course offered by TAM® of Nevada.

Good judgment, a strong moral compass and knowledge of the Techniques of Alcohol Management (TAM)® are all crucial qualities in a service professional; we have a strong obligation to make sure guests are well taken care of, and can make it home safely without injuring themselves or others.

What warning signs do you watch for when you are working? How do you handle situations involving intoxicated patrons?

© 2011 National Hospitality Institute®, TAM® of Nevada

Warning – Hospitality Workers May Be At Risk for Alcohol Abuse

Published on by TAM of Nevada1 Comment

Alex A. Kecskes recently wrote an article for HospitalityJobSite.com regarding a study out of George Washington University Medical Center that indicates up to 15% of hospitality workers have an alcohol problem. Service professionals and those that work in the hospitality industry could be at risk for developing unhealthy drinking practices, and it is important to be aware of the dangers.

Between working in an environment with easy access to alcoholic beverages, and working in an industry that promotes imbibing responsibly, but also having an enjoyable time, it can create numerous situations where one might choose to indulge. Always remember not only to watch for warning signs in your guests, but also examine your own alcohol intake and choices. And, if necessary, one should never be afraid to ask for the help they need. To read more on this story, check out Alex Kecskes’ article.

© 2011 National Hospitality Institute®, TAM® of Nevada

Bon Appetit! Food and Wine Pairings 101

Published on by TAM of Nevada1 Comment

There are only 174 Master Sommeliers in the world, and 16 of those call Las Vegas home, more than any other U.S. city (Mastersommeliers.org). Not everyone can be a polished wine aficionado, but a server can demonstrate their skill and competence to their guests with some basic knowledge about food and wine pairings. An understanding of what basic combinations go together best, and the skill to recommend a bottle you have on hand to pair with a meal will impress your guests and demonstrate your knowledge. Here are some tips every service professional should know:

  1. Match the texture of the food with the texture of the wine. If you’re going for a hearty or rich meal, make sure to pick a robust wine that will hold up to the textures and the flavors, and vice versa (Real Simple).
  2. When choosing a wine, take the sauce and preparation into consideration, not just the meat. Many people rely only on the meat when choosing the wine and stick with the old standby that white wine goes with white meat and red wine with red meat. However, the sauce is often the dominant flavor in a dish, and a buttery, smooth chardonnay can pair beautifully with pork or steak, when it’s finished in a cream sauce (Wine Country Network).
  3. Always follow personal preferences! Ask your guests what their favorite wines are: some people just don’t like red wines, wines from a particular region, etc. Spices, aromas and flavors appeal to people in different ways, so help your guests to follow their taste buds’ preferences to find something they will like.

Another suggestion for some wine education, and a helpful tool to boot, is Natalie MacLean’s Wine & Food Matcher. Pop in any combination of dishes and/or wines (or cocktails!), and the tool will make suggestions for pairings.

A little help goes a long way, and now you’re well on your way to feeling confident in making suggestions for tasty and memorable combinations. What are your favorite food and wine pairings?

Resources

The Court of Master Sommeliers – Membership

5 Keys to Pairing Food and Wine – Real Simple

Food & Wine Pairing Tips – Wine Country Network

Nat Decants – Wine & Food Matcher

© 2011 National Hospitality Institute®, TAM® of Nevada

Where’s the Party? How to Benefit From Favorite Celebrity Hangouts in Vegas

Published on by TAM of Nevada1 Comment

New York may be the city that never sleeps, but Las Vegas is the city that keeps bringing people back. This town has always been a hot spot for those looking to get away from the daily grind and live it up, and those people keep coming back for more. It’s not just the Average Joe’s that appreciate a trip to Sin City, celebrities and public figures are also frequenting our town. The popular saying goes, “What happens in Vegas stays in Vegas,” and those who live their lives in the public eye can’t help but be seduced by the idea of getting off the grid for a few days. However, in a world of Twitter, Facebook and smart phones, that isn’t always possible. Not only can we read about where these famous players like to hang out, if you’re lucky enough to work at an establishment that’s frequented by a fan favorite, you can bet that more guests will come pouring in if that news becomes common knowledge.

The publicity and press a club or bar gains when an A-lister is photographed having a good time in their establishment is invaluable. Look at the recent example of the cast of Glee partying at the Bank Nightclub at the Bellagio for Naya Rivera’s birthday. (Las Vegas Sun). Pictures of the event showed up in magazines and in gossip blogs all over the country, and the name Bank Nightclub will remain in the minds of those heading to Vegas in the next couple of months.

As we mentioned in our blog post, “Share the Vegas Inside Scoop for Bigger Tips,” one way to capitalize on this type of knowledge if you work in a bar or restaurant is to share with your guests about which celebrities are in town, and where they will be partying. Use social media to stay close to the latest celebrity news. ClubPlanet wrote an article titled, “The A-List Hangouts: The Top Celebrity Hotspots in Las Vegas” sharing some of the most popular celebrity hangouts in town.

Much the same, your guests will appreciate knowledge about any celebrity shows going on around town. One example would be Nick Cannon announcing he’ll be performing stand-up comedy at the Palms, which was recently reported on Vegas.com’s blog. Long-time favorites and well known performers who appeal to a wide audience, such as Celine Dion, are also worth keeping tabs on. She is, after all, preparing to return to Caesar’s Palace for performances beginning in March. (CelineDion.com). A working knowledge of who is performing where, and how to obtain tickets, can be a valuable tool for a service professional.

Have you recently been star struck by seeing anyone famous in Vegas? How do you stay on top of all of the latest news about who is in town, and where they’ll be?

Resources

© 2011 National Hospitality Institute®, TAM® of Nevada