Tag: nevada

Is Your Staff in Need of Alcohol Awareness Training? TAM® of Nevada is Now Offering Onsite Classes and Proctoring for Reno/Sparks Area Businesses

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TAM® of Nevada is expanding! In addition to our Training Center in Las Vegas, we’re happy to announce we’ll now be offering classes and proctoring for students and on-site solutions for businesses in the Reno/Sparks area.

Employers have a duty to ensure that all of their employees are properly trained in responsible alcohol beverage service prior to their start of work. Want to take the hassle out of staying on top of those training requirements? TAM® of Nevada offers special onsite alcohol awareness classes for groups and companies, and we’ll make sure your staff is trained the right way. Want to know if our training solutions might be right for your company?

  1. Do you have dozens or hundreds of employees who are working day, afternoon and evening shifts? With employees working a variety of different schedules, you can ensure that everyone receives convenient training on-site at your location at convenient times. TAM® is able to offer alcohol awareness training for businesses scheduled on-site at their work locations several times throughout the year. With this option, you can count on a solution that works for your current employees, and ensures any new hires receive the same great training.
  2. We offer options that have your staff taught with one uniform training program to meet all state requirements. When your employees receive training at your Washoe County business, we can tailor a program to meet your needs. TAM’s capable instructors are available to hold regular classes and proctor exams at your facility, at your convenience. For example, we recently launched alcohol awareness classes for Smith’s® employees in Mesquite, NV, and are preparing to provide required training for over 100 students on-site.
  3. With enforcement efforts on the rise, why risk having trouble with something like alcohol awareness training? Local police agencies in Nevada have been increasing their decoy operations and busting establishments and their employees for selling alcohol to minors. Additionally, if someone is busted serving alcohol to a minor, one of the first things law enforcement may do is check their alcohol awareness card to verify that it is valid. Remember, not all alcohol awareness training is created equal. We can evaluate your staff’s current status to make sure everyone is in compliance and holds a valid alcohol education card. Check out our recent blog post, “Over Half of Reno Bars Visited in Alcohol Compliance Check Busted for Serving Minors. Are You Checking for I.D.?” for additional details on a recent decoy operation.

TAM® of Nevada has been tailoring training to meet corporate client needs since its inception. Please contact us today to learn more or to arrange training for your facility.

© 2012 National Hospitality Institute®, TAM® of Nevada

TAM® of Nevada Now Offering TAM Card Exams in English, Spanish, Arabic, and Korean

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Las Vegas employers know that this is a diverse, multicultural area featuring residents who speak a variety of different languages, both at home and in the workplace. Are any of your staff members non-native English speakers? If any of your employees have English as a second language, TAM® of Nevada is offering a great new benefit for them.

Do you have ESL staff members who may feel more comfortable taking their alcohol awareness training exam in their first language? With our classroom-based training option, TAM® of Nevada now offers students the opportunity to complete their final exam in English, Spanish, Arabic, or Korean. (Note: We will also be adding Tagalog soon.) Students with English as a Second Language can focus on what they have learned without the additional hurdle of English literacy.

Don’t forget, ESL students aren’t the only ones who need TAM® Training. Employers have a duty to ensure that ALL of their employees are properly trained in responsible alcohol beverage service prior to their start of work. Why not take the guesswork out of the scenario and contact TAM® of Nevada? We offer classroom-based, online, Spanish language, and special onsite alcohol awareness classes for groups and companies, and we’ll make sure your staff is trained the right way. Read our blog post, “TAM® Offers On-Site Classes for Nevada Businesses,” for more information on alcohol awareness training solutions tailor-made for our corporate clients.

© 2012 National Hospitality Institute®, TAM® of Nevada

Attempted Robbery Foiled at the Bellagio

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Jackie Valley of the Las Vegas Sun recently wrote an article outlining an attempted robbery at the Bellagio Casino last Saturday night. Two men entered the casino on Saturday evening and proceeded to the table games area. Both men were disguised with wigs and sunglasses, and attempted to use pepper spray to disable a dealer and other gamblers, and make off with over $100,000 in casino chips. Needless to say, the robbery attempt was foiled by Bellagio employees, security guards stepped in, and one alleged robber was arrested, the other is still at large. According to Metro Police, there is an ongoing investigation into the events of the evening and any other suspects involved. To read more about the events of the evening, check out the article, “Police: Bellagio Employees Foil Robbery on Casino Floor.”

As you may remember, the Bellagio was also the site of another infamous attempted robbery back in 2010 which was outlined in our blog post, “Are You Concerned About Recent Rash of Casino Robberies?” These events should serve as a reminder to casino employees and hospitality workers to always remain vigilant on the job and report any suspicious behavior to a manager or supervisor. As a security guard or casino floor employee, one has to be aware of their surroundings at all times. The job at hand is to maintain the safety and security of the staff and patrons of an establishment, and to diffuse any potentially hazardous or disruptive situation before it can happen. However, one should also be aware that it’s not just cheaters and thieves that need to be managed in a casino setting; security professional needs to be on the lookout for disruptive patrons, rowdy drunks, and even dishonest employees. Casino and hospitality professionals should refer to both their TAM® training and any additional company policies as they relate to guest safety and security.

What types of scams or suspicious behavior have you witnessed while working as a security guard? What, if anything, do you think casinos could be doing more to stop this from happening again in the future?

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© 2012 National Hospitality Institute®, TAM® of Nevada

 

A Reminder about Responsible Beverage Service

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The City of Reno Has Suspended Alcohol Licenses for Several Businesses for Selling Alcohol to Minors.

In an effort to stop the sale of alcohol to minors in the Reno area, the City of Reno and the Reno Police Department have worked together to suspend liquor licenses for sixteen area businesses after conducting compliance checks and decoy operations (KTNV). The Reno Police Department’s Street Enforcement Team routinely conducts decoy operations and checks for alcohol awareness cards, and these suspensions are an extension of the work they are doing to protect local teens, and the rest of the community. These events should serve as a reminder to hospitality professionals and service workers that it is imperative to always check identification when serving or selling alcoholic beverages. Discussion with some of our TAM® Students about this news has resulted in some great reminders that we’d like to pass on to others regarding ID checking.

  • Become TAM® certified and make sure that your alcohol awareness training is up to date. TAM® will train you on how to correctly check identification and how to spot fake, borrowed, or altered ID. Also remember that TAM® Cards expire after four years, contact TAM® of Nevada if you need to renew your training. Officials may ask to see your alcohol awareness card during an alcohol compliance check.
  • Check ID closely – When checking the birth date of a customer, don’t rely only on the birth year to confirm someone is of legal drinking age. Also check the birth day and month on a license to guarantee you are serving legally! Minors may try to pull a fast one on busy or distracted service workers by purchasing alcohol just short of their 21st birthdays. For more tips on ID checking, visit our blog post, “Are Minors Using Fake IDs and Sneaking Past You?”
  • A hole punched into a driver license renders it invalid for identification purposes. As explained by a representative at the DMV Office, the Nevada Department of Motor Vehicles may hole-punch driver licenses and identification cards in order to make them easily identifiable as invalidated. This can occur when someone renews their license, transfers an out-of-state license, or a variety of other scenarios. The DMV will mail the new license to the individual within 10 working days, so this is just a temporary situation for license holders. When an identification card is invalidated at the time of license renewal, the DMV will issue a temporary paper document with information matching the punched-out driver license. Please note, the interim document for a driver license or an ID card only serves as a confirmation that the application is pending; it is not a form of identification (Nevada DMV). Check with your employer for company policy on acceptable ID policy. Each business must decide if the interim document, along with an invalidated driver license or ID card, will be accepted for cashing checks, buying liquor, and other transactions (Nevada DMV). In cases such as this, establishments may wish to err on the side of caution and request another form of valid identification such as a passport or military ID.

What are some tricks that you’ve seen used by fake ID holders? How else do you think service workers can help curb teen drinking?

Resources

© 2012 National Hospitality Institute®, TAM® of Nevada