Begin the New Year with Positive Changes – Make it Your Resolution to Become TAM® Certified

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TAM-Hospitality-ProfessionalsLas Vegas kicked off the New Year in high style with parties at all of the hottest spots around town. While Metro police noted that the evening’s festivities remained relatively orderly, there were 22 arrests for those suspected of drunk driving, and approximately 57 arrests for minor misdemeanor offenses on the Strip (Fox 5 Vegas). Drunk driving is never OK and rowdy behavior can be problematic for all of your guests and staff. Why not vow to help try and cut that number drastically in 2012? TAM®-Certified professionals know how to help keep things safe when serving alcoholic beverages, which can cut down drastically on these types of behaviors from patrons, and help keep the mood celebratory and fun for all. Why not kick off the New Year by doing all you can to provide excellent service to your patrons while also making sure they are not over-served and able to get home safely?

2012 can be the year to resolve to make changes in your career, education and business. Whatever your resolution, TAM® of Nevada has some ideas to get you motivated.

Sign up for your TAM® Class and get trained the right way. Carry your TAM card to show you received the best possible training. Protect yourself and your employer by getting your mandatory alcohol education through TAM® of Nevada. Contact us today to sign up for one of our online or classroom-based training sessions and kick off the New Year by completing or renewing your alcohol education.

Start an exciting new career or expand your existing career in the service industry. Resolve to begin the search to find your dream job, or make changes in your attitude and delivery at your current job. If you’re looking for a new career, make this the year that you up the ante on your job search. Show employers you are serious about obtaining the best possible training by obtaining a TAM® Card, and then make sure to read out blog post “You’re Hired! Landing a Job in the Hospitality Industry” for tips on making the most of your job search and nailing the interview. Or, if you’re already happy in your current position, why not take it to the next level and work on customer service?  Wow both your patrons and your boss with a fresh new outlook and dedication to providing excellent service. Check out our blog posts “Set the Tone and Increase Your Earnings with Positive Body Language” and “Service Excellence: Best Practices for Hospitality Professionals” for even more tips and ideas on how to impress your guests and net better tips.

Try out new ideas, deals, and special events at your establishment to kick start sales and draw in new patrons. There are many reasons why establishments can see a sales dip – increased competition, shifting tastes and attitudes of patrons, tired selections and décor, etc. Sometimes it’s tough to break old habits and get out of a rut, but hard work and creative thinking can pay off big for your business. Resolve to make 2012 the year you start thinking outside of the box and try new ideas to increase sales, motivate your staff and get customers buzzing about your establishment. If you’re ready to start brainstorming, read “Are Your Happy Hour Deals Falling Flat? New Ideas to Boost Your Bar Sales” and “Beating the January Lull” from Nightclub & Bar for more ideas to help you get started.

Wishing a Happy New Year to all from TAM® of Nevada. What is your New Year’s Resolution?

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© 2012 National Hospitality Institute®, TAM® of Nevada

Heineken Promotes Responsible Drinking with New Ad Campaign

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In an effort to help promote responsible alcohol consumption among consumers, beer giant Heineken is kicking off a new ad campaign telling their customers that, “Sunrise belongs to moderate drinkers.” (Bar Business Magazine). Liquor and beer brands have long promoted responsible beverage service, sales and consumption, but this new move from Heineken really highlights the idea of enjoying an alcoholic beverage, having a great time, and being responsible about your health and safety. Heineken’s campaign will be based around drinkers responsibly consuming alcoholic beverages and ending the night enjoying a sunrise.

The campaign will appear in both online and offline advertising, and will feature heavily in Heineken’s social media channels. You can check out Heineken’s Facebook page to see sunrise photos shared by other fans, and contribute your own. And remember, TAM® of Nevada is also on Facebook, connect with us socially to join the conversation about TAM training and responsible beverage service and sales, plus stay up-to-date on news, events, TAM® tips and more.

Have you seen Heineken’s newest ad campaign? Do you think it will help to promote responsible drinking?

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Heineken Launches “Sunrise” Campaign for Responsible Drinking

© 2011 National Hospitality Institute®, TAM® of Nevada

Over Half of Reno Bars Visited in Alcohol Compliance Check Busted for Serving Minors. Are You Checking for I.D.?

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Sellers and servers of alcohol in Washoe and Clark counties are required to complete alcohol education and obtain an alcohol awareness card prior to the start of work. If an undercover officer came to your place of employment today to check the status of alcohol awareness card holders, would you be in compliance? If a younger patron came into your establishment and ordered a drink, would you ask to see their identification? This past Saturday Reno Police visited 32 establishments around Reno, Nevada and of those visited, 18 were busted for serving alcoholic beverages to minors in a decoy operation (Reno Gazette Journal). This serves as a reminder to TAM® Card holders to always ask to see I.D. for anyone who appears to be 35 years old or younger, and to follow company procedure and local laws for safe beverage service.

Establishments need to be diligent in requiring staff to check ID’s when making alcohol sales. Every establishment needs policies and procedures to prevent underage persons from obtaining alcohol, and to protect themselves from liability, and the public from harm. Decoy operations are not just used to catch those selling alcohol to minors, they can also be used to check the validity of your alcohol education card and whether it is expired.

Remember, selling alcohol to a minor is a very serious offense. TAM® of Nevada provides alcohol awareness training which covers all aspects of furnishing alcohol to a minor, and provides training on spotting fake IDs. Contact us today to sign up for online or classroom-based alcohol awareness training. Service professionals must be aware of the facts and dangers of teenage drinking and diligent about checking identification.

Additionally, if you are busted serving alcohol to a minor, one of the first things law enforcement and your employer may do is look at your alcohol education card. Not all training is created equal; completing your alcohol awareness course with TAM® of Nevada shows you’re serious about obtaining the best alcohol education possible.

Don’t put yourself at risk, always ask for identification, and get educated on effective ways to help stop teen drinking.

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Did Police Play the Grinch with an Alcohol Sting During Saturday’s Santa Pub Crawl in Reno?

© 2011 National Hospitality Institute®, TAM® of Nevada

Join TAM of Nevada in Helping the Local Community with our Annual Holiday Food Drive

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TAM® of Nevada has been a trusted service provider for alcohol education in the greater Vegas community for over 25 years. We’re happy to continue to provide training to our Las Vegas Locals, and at this time of year we are giving back to the community by partnering up with Three Square to help make the holidays a little brighter for local families with our Annual Food Drive. According to Three Square, one in six households in Nevada struggles with hunger, so every little bit does help. If you’re coming to our Training Center to complete your TAM® Training in the month of December, please consider bringing along a donation of non-perishables or canned goods to donate to our Three Square drop-box.

Students and anyone else who wishes to donate can stop in at our training center at 3900 Paradise, Ste G, in Las Vegas and drop off non-perishables and canned goods during business hours up until December 31, 2011.

Items that are high in protein, such as canned meats, tuna, and peanut butter are of particular need as well as canned or powdered milk. Other items to consider donating include canned vegetables, canned fruits, personal hygiene products (i.e. toothpaste, soap, deodorant, diapers), and paper products (toilet paper, paper towels, etc.). No glass containers, perishable items or home-canned foods please!

We look forward to seeing students and community members in the month of December and sincerely wish a Happy Holiday Season to everyone!

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© 2011 National Hospitality Institute®, TAM® of Nevada