Looking for a New Career? A Job in the Hospitality Industry May Be Right for You

Published on by TAM of Nevada1 Comment

Ever you wish you had a job you love? If you’re looking to make a career change, you may want to consider looking for your dream job in the hospitality industry. Hospitality professionals work in a variety of positions including bartenders, servers, managers, hosts, security professionals, clerks and more. A career change could result in a number of benefits including increased job satisfaction, increased earnings, a chance to try something new and expand your skill set, and more.

You may enjoy a career in the hospitality or nightlife industry if:

  1. You enjoy interacting with customers. A desk job isn’t for everyone, and if you like being around other people, a career in the service industry may be right for you. Many hospitality professionals love that their careers allow them day to day interaction providing quality customer service to their guests. If you enjoy a job where you are face to face with your patrons, you may enjoy a career in the hospitality industry where you’ll get to converse with your customers, meet new people and listen to others.
  2. You have a great personality. One can make a lasting impression on patrons and increase their earning potential by having a positive attitude, being helpful and providing excellent customer service. As a server or bartender, you’re often the first, and last, staff member a customer encounters. Your interactions will set the tone for the evening so you want to greet your customers warmly, and leave them reflecting on a positive experience once they head for the door.
  3. You love living in Las Vegas and want to share that with others. Nevada in general and Las Vegas in particular is a very popular destination spot, and you’re likely to interact with tourists on a regular basis. By promoting and practicing safe alcohol service, and sharing your insider knowledge about what is great within the city, you can help do your part to ensure that newcomers to Vegas can have a blast, but make it around town and back home without harming themselves or others. Hopefully, they’ll return home to tell their friends what a great time they had! By sharing what the great state of Nevada has to offer, you can not only impress your guests and help them to enjoy a memorable experience, but hopefully they’ll spread the word, and that benefits everyone in the long run.

Are you ready to explore the idea of a career in the hospitality industry? A TAM® Card is required for anyone selling or serving alcoholic beverages in Southern Nevada, so be prepared! Many restaurants and bars will ask to see your TAM® Card before you start, so give yourself a head start and a leg up on other applicants by completing your alcohol awareness training and obtaining your TAM® Card today.

© 2011 National Hospitality Institute®, TAM® of Nevada

Warning: Older Adults under Financial Strain May Be at Risk for Drinking More

Published on by TAM of NevadaLeave a comment

It is tough times for many Americans in today’s economy, and some people are feeling the financial strain heading in to the holiday season. And, a recent study from researchers at the State University of New York at Albany, as reported by ABC News, found that older adults, especially men and people with less education, are more likely to drink and smoke when experiencing financial difficulties. Are you prepared for the holiday blues?

As explained in the study results, older adults may be at-risk for becoming heavy drinkers due to a number of issues including stress over financial uncertainty. In fact, among study participants, men who experienced financial difficulties were about 30% more likely to begin heavily drinking when compared with men who did not have money problems.

Bartenders and service professionals may notice an uptick in the number of patrons visiting their establishments to relax and unwind around the holidays, and should remain vigilant about responsible service. If you work in or run an establishment that serves or sells alcoholic beverages, you should always take precautions to safeguard your patrons, company, yourself and your community. Let’s not forget, during the holidays, 2-3 times more people die in alcohol related crashes, and 40% of traffic fatalities involve a driver who is impaired by alcohol (NIAAA). All patrons, young and old, should be monitored for over-consumption. Make sure you are employing all of the safe service techniques that you learned during your TAM® training!

For more information on how to be prepared for selling and serving drinks during the holiday season, make sure to read our blog posts, “Big Holiday Parties Are Upon Us,” and “Beware of Binge Drinkers.” Remember, hospitality is all about creating a fun experience and maintaining a safe environment for your guests and patrons. We would love to hear from you! What recommendations do you have for keeping the holidays fun and safe for your guests this season?

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© 2011 National Hospitality Institute®, TAM® of Nevada

 

DUI-Related Traffic Deaths Up This Year in Southern Nevada – Are You Doing All You Can to Help Prevent Drunk Driving?

Published on by TAM of Nevada3 Comments

If you’ve been following the local news lately, you’ll know about the recent spike in pedestrian deaths around Las Vegas. In the past few weeks, a 15-year-old was struck by an alleged drunk driver in Henderson, a child was struck and killed by an intoxicated driver while trick-or-treating in Las Vegas, and a pedestrian was killed the following night while crossing the street at Cheyenne Avenue, also hit by a driver who was later booked for DUI (News 3 Las Vegas). Police are taking this time to remind drivers and pedestrians alike to be cautious, follow safety precautions, and most importantly, say no to drunk driving. In fact, according to the Las Vegas Review Journal, there have already been twelve alcohol-related traffic fatalities in Las Vegas this year, up from seven in 2010. As a service professional, are you doing all you can to help your patrons get home safe?

Bartenders, waiters and anyone else who serves alcoholic beverages have a legal and moral responsibility to serve alcohol responsibly, keep a close eye on their patrons, and promote an alternative means of getting home if anyone appears intoxicated. There are a few things you can do to help promote safe beverage policies:

  • Complete your mandatory alcohol education with TAM® of Nevada. TAM® will teach you and your coworkers to offer excellent and responsible beverage service while keeping patrons safe. TAM®-trained individuals receive the best education possible in safe serving and selling techniques.
  • Become familiar with sober driving services available in southern Nevada. Keep the number to cab companies at your bar so that you can make the call whenever necessary. Companies like Designated Drivers, Inc. provide a responsible alternative to driving while impaired. A driver will be dispatched to take your patron home in their own vehicle, no worries about retrieving their car after they sober up.
  • Keep a close eye on your customers. If a group of guests is at your establishment and an individual within the group is becoming intoxicated, check with a sober member of their group to make sure that they have a plan to get the intoxicated individual home safely. If there is no designated driver assigned, offer to call a cab. Alert your coworkers to make sure the individual is not served any more alcohol.
  • Familiarize yourself with company policies when it comes to intoxicated patrons and suspected drunk drivers. Alert your manager or supervisor if you need to cut someone off, if you need them to intervene in the situation, or if you have any concerns about a guest’s safety.

Drunk driving is a preventable problem, and service professionals in Nevada can help make a difference, and potentially help save lives. What other tips would you offer on how to help prevent drunk driving?

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© 2011 National Hospitality Institute®, TAM® of Nevada

Zagat Survey Results Offer Insight into Dining-Out Habits and Trends

Published on by TAM of Nevada1 Comment

Restaurateurs sometimes wish they had a window into the minds of their patrons. What do customers really want? How can we best serve our patrons while increasing profits? Well now you may just be able to find the answers.

Zagat, a leading guide for restaurants, service professionals and diners alike, has just released their 2012 Restaurant Survey Results after polling 156,000 diners across the country on everything from their favorite restaurants, to the frequency of how often they eat out. What better way to get a look at just what potential customers are buzzing about!

This year’s survey results revealed several interesting points including:

  • 81% of surveyors nationwide are in favor of restaurants being required to post their health department letter grades.
  • 91% of those surveyed in Las Vegas report that letter grades influence their dining decisions and most will eat only at restaurants that earn a B or better.
  • The U.S. tipping average is 19.2%. That number has continued to rise over the past ten years.
  • A repeat from last year, the most expensive dining in the nation is in Las Vegas, with an average meal cost of $47.53.
  • When dining at a restaurant that does not take reservations, 67% of those nationwide would be willing to wait no more than 30 minutes for a table.

Industry professionals can use the survey results to generate ideas on how cater to their patrons. And remember, responsible beverage service is a necessary component to an excellent dining experience. TAM of Nevada’s knowledgeable instructors can teach your employees how to serve responsibly, and offer real-world insight into providing all-around excellent customer service. You can buy your own copy of Zagat’s 2012 guide here. What did you find most interesting the survey results? What dining trends have you noticed recently in Las Vegas?

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© 2011 National Hospitality Institute®, TAM® of Nevada