Tag: tam card

Announcing Our Quarterly Customer Survey Giveaway Winner

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Survey WInnerCongratulations to Bonnie M., winner of our quarterly gift card giveaway for filling out the TAM® of Nevada Customer Survey! Also, we’d like to extend a big thank you to ALL of our customers, and a reminder to fill out the customer survey once you complete a TAM® Card course. As a token of thanks for our students’ participation, we enter survey respondents into a drawing for a $50 Amazon.com gift card prize. We randomly select a new winner each quarter, so make sure to fill out your survey ASAP.

If you’ve recently completed your TAM® course and haven’t yet completed the customer satisfaction survey, we invite you to visit us on Facebook to access the survey and submit your responses. While you are there, write on our Wall! Let us know your favorite part of the training, what you learned, or ask us any questions you might have.

Our customer satisfaction survey is available to both online and classroom students. Thank you again to all of our customers for your patronage and helpful responses. Remember to visit us on Facebook and keep the conversation going.

© 2013 National Hospitality Institute®, TAM® of Nevada

Upselling to Increase Profits and Net Better Tips

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Upselling_BarWorkers in the hospitality industry often depend on tip money for the majority of their income. Looking for ways to increase your earnings? When coupled with great customer service, a higher tab almost always equates to a higher tip, and what service professional doesn’t want to increase bar sales, and in turn, their own tips? There are several ways to net bigger tips, wow your guests, and impress your manager by netting bigger sales. Nightclub & Bar recently released an article titled, “5 Tips in Training Your Staff to Upsell,” and we here at TAM® of Nevada wholeheartedly agree with their suggestions. You can read the full article here, and check out a few more suggestions for TAM® Card holders that we’d add to the list:

  1. When done correctly, upselling is one of the most effective ways to increase your earnings potential. For example, if a mixed drink comes in a standard size or large size, it would be acceptable to ask your guest if they’d like to order the larger size. Just remember to keep an eye on any patrons so they aren’t over served. A larger drink will contain more alcohol than a standard serving size. Similarly, try and promote your top shelf liquors. If a patron asks for a mixed drink, ask them if they’d like to select the premium option. A simple suggestion such as, “Would you like your drink with Grey Goose?” is an easy way to upsell your offerings without being pushy.
  2. Suggest premium beverages or signature drinks over well drinks to increase sales. A patron can get a well drink anywhere, suggesting one of your establishment’s popular signature cocktails can instantly boost the bar tab, and your customer gets to try something new and exciting.
  3. Drink sales aren’t the only item to focus on; you can also upsell food items on you menu. Try offering your bar patrons an appetizer or entrée to go with their drinks. A simple, “Would you like to try some buffalo wings to go with your beer?” is always a good tactic.

Providing excellent customer service in addition to responsible beverage service is one of the most important duties of a bartender or server. What other tips about suggestive selling and upselling would you add to the list?

Resources

© 2013 National Hospitality Institute®, TAM® of Nevada

Now Offering Exam Proctoring for Online TAM Card Students in Laughlin

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Good news for TAM® students in Laughlin! There’s no longer a need to travel to Las Vegas to complete a TAM® Class or proctored exam. Starting this Thursday, June 27th, we will be proctoring final exams, by appointment only, for online students in Laughlin at the Laughlin Chamber of Commerce building, in the Manpower office. Find us at 1585 S. Casino Drive, Suite #550, Laughlin, NV 89029.

The process for Laughlin students is simple:

  1. Sign up for the online TAM® class. One of the biggest benefits of completing your training online is that the course is available to you 24/7, any time day or night.
  2. Once you’ve completed the course, contact the office at 928-753-1113 to schedule your exam. Head to our Laughlin location to take the short test. There’s no additional cost to you to take your TAM® exam. Come prepared with a picture I.D. to prove your identity, such as a driver’s license or passport. For more examples of accepted forms of ID, visit the TAM website.
  3. Smile! After you complete your exam, we’ll take your picture for your TAM® Card. You’ll be TAM®-certified and ready to work immediately after passing your exam.

We look forward to educating new and returning students in Laughlin, Nevada. And remember, classes are also offered six days a week at our Training Center in Las Vegas, and the third Wednesday of every month in Mesquite. Check our class schedule to find a time that works for you.

© 2013 National Hospitality Institute®, TAM® of Nevada

Are You New to Nevada? You Must Complete a Nevada-Specific Alcohol Awareness Class

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TAM CardAre you new in town and hoping your out-of-state alcohol awareness card is valid for your new job in Las Vegas? Don’t put yourself or your employer at risk, alcohol education cards from out-of-state won’t transfer in Nevada. Industry professionals should complete alcohol awareness training with TAM® of Nevada to meet local requirements.

Workers are drawn to this great state for its booming entertainment and nightlife industry, and all of the hospitality jobs that come along with the action. We often receive inquiries from out-of-state students asking if their alcohol education cards and education are transferable in Nevada. Why repeat training if it’s unnecessary? Unfortunately, liquor laws are specific to the states, counties and municipalities, so no, alcohol licenses are not transferable. You will need to take another alcohol awareness course here in Nevada before you begin your career.

All individuals hoping to work in the beverage sales and service industry in Nevada must complete an alcohol training program that has been approved by the Nevada Commission on Postsecondary Education. Furthermore, check with your employer, in many cases an official TAM® brand card is required. TAM® of Nevada is an approved provider, and the only official provider of TAM® Cards in the state of Nevada.

Individuals that need to obtain their TAM® Card can complete their training online or in a traditional classroom environment with our certified instructors. Additionally, we now offer open lab time on Tuesdays for students who would like to complete their alcohol awareness training online, but do not have access to a computer. Students are welcome to visit our training center and use our computer lab to complete their training on Tuesdays between 9:00am and 5:00pm. Likewise, classroom-based training is available at several convenient times throughout the week, including Spanish classes on Tuesday evenings. Check out our alcohol awareness class schedule to find a class that is convenient for you!

© 2013 National Hospitality Institute®, TAM® of Nevada