Author: TAM of Nevada

Have Questions About Your TAM Card? We’ve Got Answers!

Published on by TAM of Nevada2 Comments

Frequently Asked QuestionsHere at TAM® of Nevada, we’re dedicated to excellent customer service, and educating our customers about the ins and outs of beverage service compliance here in Nevada. We’re open six days a week to teach classes and answer your questions. We often find ourselves providing details to our customers on several of the same topics. Here are the answers to some of your most burning questions:

  1. Can I also obtain my Sherriff/Work Card at the TAM® Office? Unfortunately, no. We are the only location in Nevada where you can obtain an official TAM® Card, but you’ll need to go elsewhere for your other employment requirements. A Sherriff/Work Card may be obtained from the Las Vegas Metro Police Department. For more information on Sherriff’s Cards, refer to the LVMPD website.
  2. What forms of picture I.D. are accepted for proof of identification at the TAM® Office? You’ll need to show us a picture I.D. before completing your proctored exam and picking up your card. Luckily, we accept several forms of I.D.! In addition to Nevada and out-of-state driver’s licenses, passports, and state ID cards, please refer to our website for a completing listing of valid forms of identification.
  3. What if I lost my TAM® Card or changed my last name? We often hear from students who have lost their TAM® Card, or changed their last name after marriage and were directed by their HR Office to update their TAM® Cards. If you originally obtained your card from TAM® of Nevada and it was not expired, there is no need to repeat the class! You may obtain a replacement TAM® Card at our office at a cost of $10. Please visit us during business hours, and bring photo identification. We’ll take your picture and print your new card right away.
  4. My TAM® Card is expired. How do I renew my card? Contrary to popular belief, there is no such thing as a “shorter” class for students who need to renew their alcohol education cards. State law mandates that students must complete the ENTIRE program following specific topics and curriculum every four years in order to remain in compliance. Plan on dedicating about 3 hours to your course – either online or in the classroom, followed by a short exam. Trade in your old card and get a new TAM Card® today.
  5. I want to attend class tomorrow. Do I need to register online, or can I walk-in? The choice is entirely up to you! You may visit our website to register for an upcoming course, or you may review our schedule and choose one of our convenient class times without pre-registering. For walks-ins, please arrive fifteen minutes before class begins to register at the door.

Still have questions? Visit the FAQs section of our website where you may find the answers you are looking for. You may also contact us by phone at 702-545-6664, email at [email protected], or send us a Facebook message at www.facebook.com/tamnevada. We’re happy to hear from you and look forward to answering your questions!

Announcing Our Quarterly Customer Survey Giveaway Winner

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Survey WInnerCongratulations to Bonnie M., winner of our quarterly gift card giveaway for filling out the TAM® of Nevada Customer Survey! Also, we’d like to extend a big thank you to ALL of our customers, and a reminder to fill out the customer survey once you complete a TAM® Card course. As a token of thanks for our students’ participation, we enter survey respondents into a drawing for a $50 Amazon.com gift card prize. We randomly select a new winner each quarter, so make sure to fill out your survey ASAP.

If you’ve recently completed your TAM® course and haven’t yet completed the customer satisfaction survey, we invite you to visit us on Facebook to access the survey and submit your responses. While you are there, write on our Wall! Let us know your favorite part of the training, what you learned, or ask us any questions you might have.

Our customer satisfaction survey is available to both online and classroom students. Thank you again to all of our customers for your patronage and helpful responses. Remember to visit us on Facebook and keep the conversation going.

© 2013 National Hospitality Institute®, TAM® of Nevada

Upselling to Increase Profits and Net Better Tips

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Upselling_BarWorkers in the hospitality industry often depend on tip money for the majority of their income. Looking for ways to increase your earnings? When coupled with great customer service, a higher tab almost always equates to a higher tip, and what service professional doesn’t want to increase bar sales, and in turn, their own tips? There are several ways to net bigger tips, wow your guests, and impress your manager by netting bigger sales. Nightclub & Bar recently released an article titled, “5 Tips in Training Your Staff to Upsell,” and we here at TAM® of Nevada wholeheartedly agree with their suggestions. You can read the full article here, and check out a few more suggestions for TAM® Card holders that we’d add to the list:

  1. When done correctly, upselling is one of the most effective ways to increase your earnings potential. For example, if a mixed drink comes in a standard size or large size, it would be acceptable to ask your guest if they’d like to order the larger size. Just remember to keep an eye on any patrons so they aren’t over served. A larger drink will contain more alcohol than a standard serving size. Similarly, try and promote your top shelf liquors. If a patron asks for a mixed drink, ask them if they’d like to select the premium option. A simple suggestion such as, “Would you like your drink with Grey Goose?” is an easy way to upsell your offerings without being pushy.
  2. Suggest premium beverages or signature drinks over well drinks to increase sales. A patron can get a well drink anywhere, suggesting one of your establishment’s popular signature cocktails can instantly boost the bar tab, and your customer gets to try something new and exciting.
  3. Drink sales aren’t the only item to focus on; you can also upsell food items on you menu. Try offering your bar patrons an appetizer or entrée to go with their drinks. A simple, “Would you like to try some buffalo wings to go with your beer?” is always a good tactic.

Providing excellent customer service in addition to responsible beverage service is one of the most important duties of a bartender or server. What other tips about suggestive selling and upselling would you add to the list?

Resources

© 2013 National Hospitality Institute®, TAM® of Nevada

Now Offering Exam Proctoring for Online TAM Card Students in Laughlin

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Good news for TAM® students in Laughlin! There’s no longer a need to travel to Las Vegas to complete a TAM® Class or proctored exam. Starting this Thursday, June 27th, we will be proctoring final exams, by appointment only, for online students in Laughlin at the Laughlin Chamber of Commerce building, in the Manpower office. Find us at 1585 S. Casino Drive, Suite #550, Laughlin, NV 89029.

The process for Laughlin students is simple:

  1. Sign up for the online TAM® class. One of the biggest benefits of completing your training online is that the course is available to you 24/7, any time day or night.
  2. Once you’ve completed the course, contact the office at 928-753-1113 to schedule your exam. Head to our Laughlin location to take the short test. There’s no additional cost to you to take your TAM® exam. Come prepared with a picture I.D. to prove your identity, such as a driver’s license or passport. For more examples of accepted forms of ID, visit the TAM website.
  3. Smile! After you complete your exam, we’ll take your picture for your TAM® Card. You’ll be TAM®-certified and ready to work immediately after passing your exam.

We look forward to educating new and returning students in Laughlin, Nevada. And remember, classes are also offered six days a week at our Training Center in Las Vegas, and the third Wednesday of every month in Mesquite. Check our class schedule to find a time that works for you.

© 2013 National Hospitality Institute®, TAM® of Nevada