Tag: alcohol awareness training

TAM® Students Tell Us What They Think – Satisfaction From Start to Finish!

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Often imitated, never duplicated, TAM® of Nevada has been the sole provider of official TAM® Cards to the Las Vegas community for over 25 years, and we are always striving for customer satisfaction. If you’ve completed your alcohol awareness training with us in the past, you know that at the conclusion of the course we invite students to complete a short survey about their experience with TAM® of Nevada.

We always read customer comments and feedback, and are happy to report that TAM® Students are overwhelmingly happy with our training program. Some quick facts include:

  • 94% of our customers surveyed were very satisfied or satisfied with the training they received.
  • 98% of customers surveyed would definitely or probably recommend TAM to a friend or family member.

Additional feedback from our students includes:

  • Keep up the good work with the amazing, informative, and friendly staff! I learned a lot of things I’ve never known about alcohol!
  • I have had a TAM card since the inception. This was the best and most informative class I have ever attended!
  • The office staff from top to bottom was helpful and nice. That’s rare these days.

As a reminder to our students who haven’t yet completed our customer survey, we randomly choose a survey respondent every quarter to win a $100 Amazon gift card. Congratulations again to Jamie M., our most recent winner!

Thank you again to all of our TAM® students and customers for their patronage and helpful responses.

© 2012 National Hospitality Institute®, TAM® of Nevada

 

TAM® of Nevada Now Offering TAM Card Exams in English, Spanish, Arabic, and Korean

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Las Vegas employers know that this is a diverse, multicultural area featuring residents who speak a variety of different languages, both at home and in the workplace. Are any of your staff members non-native English speakers? If any of your employees have English as a second language, TAM® of Nevada is offering a great new benefit for them.

Do you have ESL staff members who may feel more comfortable taking their alcohol awareness training exam in their first language? With our classroom-based training option, TAM® of Nevada now offers students the opportunity to complete their final exam in English, Spanish, Arabic, or Korean. (Note: We will also be adding Tagalog soon.) Students with English as a Second Language can focus on what they have learned without the additional hurdle of English literacy.

Don’t forget, ESL students aren’t the only ones who need TAM® Training. Employers have a duty to ensure that ALL of their employees are properly trained in responsible alcohol beverage service prior to their start of work. Why not take the guesswork out of the scenario and contact TAM® of Nevada? We offer classroom-based, online, Spanish language, and special onsite alcohol awareness classes for groups and companies, and we’ll make sure your staff is trained the right way. Read our blog post, “TAM® Offers On-Site Classes for Nevada Businesses,” for more information on alcohol awareness training solutions tailor-made for our corporate clients.

© 2012 National Hospitality Institute®, TAM® of Nevada

Slow Night at Work? Make the Most of Your Downtime

Published on by TAM of Nevada1 Comment

Even in the busy summer months, every service professional knows that once in a while there’s bound to be a slow night at every establishment. What have you done to pass the time in the past when you’ve worked a shift without a rush of patrons to keep staff busy? The next time you find yourself at a loss for how to make the best use of your downtime at work, take a look around and see where your efforts could be best put to use.

A night with few customers makes for an opportunity to catch up on cleaning and organizing the back bar and dining areas. You can pass the time dusting down bottles on display, wiping up counters, and generally tidying up common areas. Look to see if the “Lost and Found” can be cleaned out of any sunglasses, umbrellas and knick knacks that haven’t been claimed for an extended period of time. Your manager and coworkers will appreciate the effort, and a sleek and streamlined bar will be all the more appealing to patrons.

Are you a bartender? Consider experimenting with new a new cocktail recipe if you have guests who are looking to try something new. When you don’t have to rush to take care of and keep an eye on a multitude of customers, you may have extra time to get creative. You’ll get to practice your mixology skills, impress your customers, and maybe find the next signature cocktail for your establishment’s menu. Mixology is becoming increasingly popular, and lots of patrons want to feel like bartending aficionados. Offer guidance, but let customers get involved in their drink selection. While you’re at it, why not suggest an appetizer or entrée that would pair perfectly with your creation? This is a great way to help increase sales and make sure your guests are also eating and not over consuming alcoholic beverages.

Downtime at work is the perfect time to review your Participant Manual from TAM® Class to brush up on the Techniques of Alcohol Management®. TAM® Students receive a participant manual following the completion of their training. This document has a wealth of information on the alcohol awareness topics covered in your TAM® Class. There is a reason TAM® training must be repeated every four years, this information is critical to hospitality professionals and anyone who serves or sells alcoholic beverages.

What tips do you have for other hospitality professionals to maximize their time on a slow night?

© 2012 National Hospitality Institute®, TAM® of Nevada

Need a TAM® Card for the Busy Summer Season? A Rundown on Requirements

Published on by TAM of Nevada1 Comment

As a reminder to anyone selling or serving alcoholic beverages in Southern Nevada, you will need to obtain an alcohol awareness card if you haven’t already. Students often ask for a list of requirements and things to remember prior to taking a TAM® Class with us. Please use the following information as a “cheat sheet” of TAM Card requirements, and pass on to anyone you know who may benefit from this information.

  1. TAM® Cards are required for anyone selling or serving alcoholic beverages in Southern Nevada. This includes servers, bartenders, security professionals at establishments that sell alcoholic beverages, clerks at grocery and convenience stores who sell alcoholic beverage products, and more (Nevada Revised Statutes). Additionally, TAM Cards ARE required for anyone selling or serving alcoholic beverages for any length of time, including special one-time events. We often receive calls asking if TAM® Cards are needed for individuals who will be working to sell or serve alcoholic beverages for festivals, special weekend events, and similar situations. Even if you will only be working in this type of position for a short period of time, a TAM® Card is still mandatory.
  2. You must be 16 years of age or older to obtain a TAM Card. Read more about age requirements in our blog post, “TAM Cards for Teens.” Remember, you must be 21 years of age or older to serve or sell open alcoholic beverages, but teenagers and young adults who work as cashiers or clerks at grocery or convenience stores that sell sealed alcoholic beverages may need to obtain alcohol awareness training.
  3. You must present valid picture ID when attending a TAM® Class or sitting for a proctored exam. When you come to the TAM® Training Center for your TAM® Class, or to complete your exam if you took the online course, remember to bring a valid form of identification. Examples of valid ID include a driver license, passport, or state identification card. Please check the TAM® of Nevada website for a complete list of accepted forms of ID.
  4. Classroom training is NOT required; you can take your alcohol awareness course online. TAM® of Nevada offers classes both online or onsite. The choice is yours on which option fits best with your lifestyle and schedule. You’ll receive the same great training and a valid TAM® Card with either option.
  5. Online or in the classroom, plan on dedicating about 3 hours to your alcohol awareness training. State law requires that each student receives robust training following specific topics and curriculum, so plan to spend about three hours in your online or on-site training program followed by a short exam. Contrary to popular belief, there is no such thing as a “shorter” class for students who need to renew their alcohol education cards. State law mandates that students must complete the entire program every four years to remain in compliance.

Hopefully this clears up any questions about TAM Card requirements. Sign up for one of our classes at TAM of Nevada’s website. We look forward to seeing you soon!

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© 2012 National Hospitality Institute®, TAM® of Nevada