Promotions and Marketing: Host a Bar Trivia Night

bar trivia nightFall is right around the corner, and with it comes the opportunity for festive celebrations and a string of holiday events likely to increase sales, and entertain your guests. Aside from once-a-year events like holiday celebrations, a great way to increase sales and build a following among regulars, who will come back again and again, is to host a trivia or game night event – any time of the year!

Hosting a trivia night, also called a pub trivia night or quiz night at many establishments, is a great way to draw a crowd into your establishment. These events work especially well on slower nights as a way to get people coming back week after week. Patrons are able to enjoy a team-based event, a chance to hang out with friends, show off their knowledge of random facts, and enjoy food and beverage with others in a festive atmosphere. Thinking about hosting a trivia night at your bar? Here are some first steps you can complete to run a successful event:

Determine the best date to host your event. Choose one that you can make a standing date. For example, if your patrons know that every Wednesday is trivia night, there’s no question about the best time to stop in for dinner and drinks! A great strategy is to choose a slower night where increased sales would be a bonus. A busy Friday or Saturday night may not be the best time to add a trivia game to the regular mix, but a slower weekday night might be perfect.

Determine who will be the M.C. Do you have a particularly outgoing or charismatic team member on your staff? They might be perfect for the job to act as “master of ceremonies” for the event.

Determine where you will find your contestants. You’ll need to spread the word among regulars and new guests alike for the best chance at getting an active group to participate. For the biggest buzz, try a multi-pronged approach to advertising your event. As with any other promotional event, make sure to share all of the pertinent details about your event on your establishment’s social media channels. Also make sure you advertise on-site before the event with menu inserts, table tents or other promotional tools. Use word-of-mouth marketing with your regular patrons and staff. You can even ask your staff to help build momentum for your first event by spreading the word among their friends.

Determine what format and theme you should use. Having a theme, where all the questions are based on a specific topic, will help to keep things simple. You can change up the theme once in a while, or if it’s successful, have a recurring theme night each month. Need some inspiration? Sports-themed, movie-themed, and 80’s-themed trivia are always popular with a crowd. Want to cross promote themed-beverages at your bar? Try a cocktail-based trivia night! Refer to our blog post, “Cheers! Tracing the History of Classic Cocktails,” or the article, “Of Rum and Rumor,” from Nightclub & Bar for inspiration and fun facts.

Create a bank of trivia questions. If you’re looking for great questions to use, you can purchase a general trivia question book from a retailer like Amazon.com, or just do the research and create questions on your own. Make sure questions are intriguing enough to keep the mood fun and competitive, but not so difficult as to make it impossible to for anyone other than a complete whiz to answer correctly.

Set the ground rules. Keep it light and fun, but make sure to set the rules before the start of the event, and make sure participants are clear on what will and won’t be accepted. For example, make it clear if there will be time limits, who will act as judge or tiebreaker, and make sure that participants know they shouldn’t be looking up answers on their phones!

Award a prize. Everyone loves to win something! Distributing a prize will keep patrons coming back again and again. It can be something as simple as free appetizers or gift certificates that can be used toward futures purchases in your establishment, or you can create a trophy or other commemorative item that winners can display for “bragging rights” at your next trivia event.

Most importantly, be creative and have fun! As always, make sure that you are not over serving your guests if you are featuring special drinks or holding a special event, and that the atmosphere can remain light and fun for all of your patrons. TAM® of Nevada will train you and your co-workers to provide a great celebration that will keep your patrons safe and willing to come back and participate at your next event.

Have you hosted a trivia or game night at your establishment?

What’s On Your Entertainment List? Best Book and Movie Gifts for Bartenders

tablet book for bartendersWe all know that sometimes truth is stranger than fiction… case in point: bartending robots that interpret body language! Drones delivering drinks at Vegas hotspots! But, whether you’re planning a vacation getaway or just some downtime at home in the coming months, the relaxed summer months are a great time to curl up with a good book or movie – fiction or non-fiction.

Instead of browsing the usual bestsellers list, why not pick up one of the many great books or movies targeted to bartenders and other hospitality professionals? Whether you’re looking for a good book to explain the basics, insight into the industry from bar gurus, or just a light and fun fiction story with a bar as the backdrop, there’s something out there for everyone! Here are some suggestions from TAM® of Nevada to help get you started:

Hey Bartender – A movie directed by Doug Tirola and featuring a number of the world’s renowned bartenders and cocktail drinkers. Hey Bartender is a love story to the cocktail and the people who make them. The film gives insider access to the most exclusive bars in New York chronicling the story of the comeback of the cocktail and the rebirth of the bartender. Also features commentary from some of New York City’s best cocktail hosts including Graydon Carter, Danny Meyer and Amy Sacco.

The Drunken Botanist by Amy Stewart – Not just a recipe collection, this book educates about the herbs, flowers, trees, fruits, and fungi that make up many alcoholic beverages: beer, wine, gin, sake, and more. Additionally, look for tips and tricks of the trade, gardening tips, and even how to brine your own olives. Love the visual component of a bartending book? Don’t worry, you’ll still get cocktail photographs and infusion recipes.

The Joy of Mixology: The Consummate Guide to the Bartender’s Craft by Gary Regan – A must-read guide to bartending and mixology by a fantastic author. Gary Regan’s book is a classic for any bar professional and will give insight and tips on not only how to memorize drink recipes, but begin creating your own. With insight into cocktail history, advice on bar etiquette and insights into his own experiences in the industry, this is a fun and entertaining read. If you’re impressed with this book, you should also pick up Regan’s newest follow-up book, Gaz Regan’s 101 Best New Cocktails Volume III.

Looking for even more suggestions on good reads for bar professionals? Check out Eater’s suggestions in the article, “The Best Cocktail Books: Bartenders Pick Their Favorites.”

Now it’s your turn. What are you reading or watching this summer?

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Service Industry Tips: Expect the Unexpected and Rise to the Occasion

restaurant or barSeasoned Managers and Beverage Service Professionals know that the service industry is well suited for high-energy individuals who excel under pressure and can face challenges head on. Nightclub & Bar recently released an article titled, “Damage Control: Dealing with the Unexpected,” and we here at TAM® of Nevada wholeheartedly agree with their suggestions for working through unexpected difficulties at bar and restaurant establishments. You can read the full article here, and check out a few more suggestions for TAM® Card holders that we’d add to the list:

  1. Make sure your staff is properly trained in safe beverage service. Not only is alcohol awareness training mandatory for all sales, service and security staff in Southern Nevada, it also keeps your patrons safe, and reduces risk and liability for your business. TAM® of Nevada is the go-to choice for your staff’s alcohol awareness training and provides the most comprehensive and engaging classes available.
  2. Make sure your bar is properly stocked and staffed. Nothing can spell disaster faster than a poorly stocked bar or restaurant. Having to let your patrons know that you’re unable to mix their favorite beverage, or that the list of specials has unexpectedly shrunk can disappoint your guests, and reduce your sales for the night. Make sure to check your inventory regularly, and make sure your staff is aware of stock policies and procedures.
  3. Expect the unexpected, and be prepared to take control in the event of any issues. Service professionals know that establishments can face all sorts of issues: everything from staffing issues to unexpected weather events, power outages, freezers on the fritz, and more. When troubles arise, keep cool and form a plan for how to proceed.

The ability to work through unexpected challenges is one of the most desirable qualities of a Beverage Service Professional. What other tips about handling challenges would you add to the list?

Resources

© 2014 National Hospitality Institute®, TAM® of Nevada

Service Excellence: Reading Customer Cues and Body Language

busy_bartenderA successful bartender or server is a keen and attentive observer. In addition to watching guests for signs of intoxication, one must also watch for cues and body language that indicate a guest would like to place a drink order or pay a bill. In a busy restaurant or crowded bar, it’s a challenge to provide excellent service to each and every one of your customers; the ability to watch for subtle hints and signals as you are rushing to clear tables or checking on other guests is crucial. So, do you know what to watch for?

Recently, researchers at Bielefield University in Germany compiled video recordings of customers ordering drinks in order to program a robot to interpret the body language of those people who are ready to place an order (UPI). Findings from this study help to establish clues as to what customers are doing to signal bartenders that they need service. Researchers found that only about 7% of customers looked at their wallets to signal that they would like to place an order. Looking for a more obvious clue? Surprisingly, less than 4% customers gestured at the bartender. So, what should bartenders look for from customers who may be ready to order? In this case, 90% of customers took the initiative by positioning themselves right up against the bar counter, facing the counter or the bartender. What we can take away from this is that one should also look for customers who are subtly trying to catch your eye or gain your attention.

While a robot bartender may sound like a fun gimmick for serving drinks, a responsible and diligent live bartender is necessary to read social situations and watch for signs of intoxication in customers. In addition to watching customers for cues that they would like to be served, watch them for cues that they should not be served. In order to learn the skills you need to serve effectively and responsibly, complete your Techniques of Alcohol Management® training and obtain a TAM® Card.

Also, it’s not only important to watch for cues from your guests, but remember to also remain aware of how your own body language may be perceived by others. Not only will a smile put your guests into a good frame of mind, projecting a positive attitude and body language will help YOU to relax and enjoy your job. And, as an added bonus, positive body language and professionalism set the tone for an enjoyable evening and can net you greater tips. For more tips on body language do’s and don’ts, check out our blog post “Set the Tone and Increase Your Earnings with Positive Body Language.”

Readers: What other advice would you give for reading cues and body language in customers?

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