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Serving Alcoholic Beverages in a Limo or Party Bus? TAM Cards are required.

Tourists and locals alike often rely on chauffeurs to transport them in limousines, sedans, and party buses for a variety of events and special occasions. Even if limo drivers and transportation companies cannot sell alcoholic beverages, in many cases passengers are permitted to bring their own drinks, and drivers will be responsible for carefully monitoring passengers. In the regular course of business, drivers may find themselves pouring glasses of champagne or other alcoholic beverages for passengers on airport pickups, nightclub crawls, chartered tours of the Las Vegas strip, wedding and bachelor parties, and more. If you work in a position where you may serve alcoholic beverages to passengers, you are required by Nevada state law to complete alcohol awareness training and obtain a TAM® Card.

Party buses and limousines are often times equipped with neon and strobe lights, televisions, and surround sound, all of which contribute to a fun and exciting atmosphere. Passengers are in a celebratory mood, and limo drivers have the responsibility of not only safely transporting them to their final destinations, but also making sure they are not over-served or otherwise behaving inappropriately. The recent death of a party bus passenger in New York serves as a reminder that safety is of the utmost importance and that drivers must remain vigilant (Las Vegas Sun). Always follow company policies and procedures when it comes to guest safety and make sure your passengers are aware of any necessary rules and safety regulations.

You can make sure that your passengers are having an enjoyable time, are served responsibly, and remain respectful of the vehicle and others. To learn more about safe beverage service, take the Techniques of Alcohol Management (TAM)® course offered by TAM® of Nevada.

Have you worked as a chauffeur in Las Vegas? What advice would you give to others for keeping passengers safe?

Resources

Teen’s Death on Party Bus Serves as a Warning – Las Vegas Sun

© 2012 National Hospitality Institute®, TAM® of Nevada

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With College Students Returning to Campus for the Fall Semester, Be Extra Vigilant in Checking I.D.s

Underage drinking is a serious concern in Nevada, and police agencies across the state are working to remind retailers, servers of alcohol, and teens that if they do not abide by the laws, they will face consequences. With students returning to classes for the Fall Semester, many young adults are moving in to dorms and living on their own for the first time, which means a new sense of freedom for many.

Many young students will be busy adjusting to their new schedules, making new friends, and in many cases, partying around and off campus. If you work selling or serving alcoholic beverages, be on the lookout for underage drinkers, and make sure to always check for valid identification. Additionally, remember to keep a close eye on patrons and make sure no one is over-served. Even adults ages 21 and over need to be monitored closely to keep things safe. For more tips on stopping underage drinkers, read our blog post, “A Dangerous Cocktail –Teen Drinking.”

Police are stepping up their patrols around the state. On August 24 and 25, officers from the University of Nevada Police Department and Reno Police Department issued 32 misdemeanor citations and seven people were arrested for various underage drinking violations (KRNV Reno). On the other side of the state, Mesquite Police Officers recently conducted a test using a 21 year- old male to see if retailers are asking for identification when alcohol is being purchased. Of the nine businesses checked, one did not ask for ID. In this case, even one slip-up could have resulted in severe consequences if the purchaser had in fact been underage (City of Mesquite).

Don’t forget, alcohol education in mandatory in both Clark and Washoe counties. In addition to online and regularly scheduled classes in Las Vegas, TAM® of Nevada is able to conduct alcohol awareness training courses for businesses in Reno, and offers courses for individuals once a month in Mesquite.

Resources

© 2012 National Hospitality Institute®, TAM® of Nevada

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Is Your Staff in Need of Alcohol Awareness Training? TAM® of Nevada is Now Offering Onsite Classes and Proctoring for Reno/Sparks Area Businesses

TAM® of Nevada is expanding! In addition to our Training Center in Las Vegas, we’re happy to announce we’ll now be offering classes and proctoring for students and on-site solutions for businesses in the Reno/Sparks area.

Employers have a duty to ensure that all of their employees are properly trained in responsible alcohol beverage service prior to their start of work. Want to take the hassle out of staying on top of those training requirements? TAM® of Nevada offers special onsite alcohol awareness classes for groups and companies, and we’ll make sure your staff is trained the right way. Want to know if our training solutions might be right for your company?

  1. Do you have dozens or hundreds of employees who are working day, afternoon and evening shifts? With employees working a variety of different schedules, you can ensure that everyone receives convenient training on-site at your location at convenient times. TAM® is able to offer alcohol awareness training for businesses scheduled on-site at their work locations several times throughout the year. With this option, you can count on a solution that works for your current employees, and ensures any new hires receive the same great training.
  2. We offer options that have your staff taught with one uniform training program to meet all state requirements. When your employees receive training at your Washoe County business, we can tailor a program to meet your needs. TAM’s capable instructors are available to hold regular classes and proctor exams at your facility, at your convenience. For example, we recently launched alcohol awareness classes for Smith’s® employees in Mesquite, NV, and are preparing to provide required training for over 100 students on-site.
  3. With enforcement efforts on the rise, why risk having trouble with something like alcohol awareness training? Local police agencies in Nevada have been increasing their decoy operations and busting establishments and their employees for selling alcohol to minors. Additionally, if someone is busted serving alcohol to a minor, one of the first things law enforcement may do is check their alcohol awareness card to verify that it is valid. Remember, not all alcohol awareness training is created equal. We can evaluate your staff’s current status to make sure everyone is in compliance and holds a valid alcohol education card. Check out our recent blog post, “Over Half of Reno Bars Visited in Alcohol Compliance Check Busted for Serving Minors. Are You Checking for I.D.?” for additional details on a recent decoy operation.

TAM® of Nevada has been tailoring training to meet corporate client needs since its inception. Please contact us today to learn more or to arrange training for your facility.

© 2012 National Hospitality Institute®, TAM® of Nevada

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Casino Security – A New TV Show to Profile Vegas Cheaters

Do you work in security at a Las Vegas casino property? It may not always be as glamorous as an Ocean’s Eleven plotline, but casino security and surveillance in Las Vegas is a serious business. As a security guard, one has to be aware of their surroundings at all times. The job at hand is to maintain the safety and security of the staff and patrons of an establishment, and to diffuse any potentially hazardous or disruptive situation before it can happen. The job can present some unique challenges on the casino floor.

Every year gamblers come to Vegas to try their luck, and a small number of them come with the intentions of cheating the system. There is a new documentary series titled “Cheating Vegas” set to premier on Sunday on the Destination America cable channel which will detail how these cheaters try to gain an advantage, and what casinos are doing to stop them. Sunday’s premiere episode will showcase the impressive security features inside the Aria resort. Are you planning to tune in?

And remember, Nevada law specifies that security professionals in Clark County must obtain a TAM® Card prior to the start of work. It’s not just cheaters and thieves that need to be managed in a casino setting; security professional needs to be on the lookout for disruptive patrons, rowdy drunks, and even dishonest employees. To learn more about what to watch out for if you work in security or are considering a career as a security professional, read our blog post, “Casino Security – Suspicious Activity to Watch For.”

What types of scams or suspicious behavior have you witnessed while working as a security guard? What tips would you give to someone looking to work as a security professional in Las Vegas?

Resources

© 2012 National Hospitality Institute®, TAM® of Nevada

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TAM® Students Tell Us What They Think – Satisfaction From Start to Finish!

Often imitated, never duplicated, TAM® of Nevada has been the sole provider of official TAM® Cards to the Las Vegas community for over 25 years, and we are always striving for customer satisfaction. If you’ve completed your alcohol awareness training with us in the past, you know that at the conclusion of the course we invite students to complete a short survey about their experience with TAM® of Nevada.

We always read customer comments and feedback, and are happy to report that TAM® Students are overwhelmingly happy with our training program. Some quick facts include:

  • 94% of our customers surveyed were very satisfied or satisfied with the training they received.
  • 98% of customers surveyed would definitely or probably recommend TAM to a friend or family member.

Additional feedback from our students includes:

  • Keep up the good work with the amazing, informative, and friendly staff! I learned a lot of things I’ve never known about alcohol!
  • I have had a TAM card since the inception. This was the best and most informative class I have ever attended!
  • The office staff from top to bottom was helpful and nice. That’s rare these days.

As a reminder to our students who haven’t yet completed our customer survey, we randomly choose a survey respondent every quarter to win a $100 Amazon gift card. Congratulations again to Jamie M., our most recent winner!

Thank you again to all of our TAM® students and customers for their patronage and helpful responses.

© 2012 National Hospitality Institute®, TAM® of Nevada

 

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TAM® of Nevada Now Offering TAM Card Exams in English, Spanish, Arabic, and Korean

Las Vegas employers know that this is a diverse, multicultural area featuring residents who speak a variety of different languages, both at home and in the workplace. Are any of your staff members non-native English speakers? If any of your employees have English as a second language, TAM® of Nevada is offering a great new benefit for them.

Do you have ESL staff members who may feel more comfortable taking their alcohol awareness training exam in their first language? With our classroom-based training option, TAM® of Nevada now offers students the opportunity to complete their final exam in English, Spanish, Arabic, or Korean. (Note: We will also be adding Tagalog soon.) Students with English as a Second Language can focus on what they have learned without the additional hurdle of English literacy.

Don’t forget, ESL students aren’t the only ones who need TAM® Training. Employers have a duty to ensure that ALL of their employees are properly trained in responsible alcohol beverage service prior to their start of work. Why not take the guesswork out of the scenario and contact TAM® of Nevada? We offer classroom-based, online, Spanish language, and special onsite alcohol awareness classes for groups and companies, and we’ll make sure your staff is trained the right way. Read our blog post, “TAM® Offers On-Site Classes for Nevada Businesses,” for more information on alcohol awareness training solutions tailor-made for our corporate clients.

© 2012 National Hospitality Institute®, TAM® of Nevada

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Slow Night at Work? Make the Most of Your Downtime

Even in the busy summer months, every service professional knows that once in a while there’s bound to be a slow night at every establishment. What have you done to pass the time in the past when you’ve worked a shift without a rush of patrons to keep staff busy? The next time you find yourself at a loss for how to make the best use of your downtime at work, take a look around and see where your efforts could be best put to use.

A night with few customers makes for an opportunity to catch up on cleaning and organizing the back bar and dining areas. You can pass the time dusting down bottles on display, wiping up counters, and generally tidying up common areas. Look to see if the “Lost and Found” can be cleaned out of any sunglasses, umbrellas and knick knacks that haven’t been claimed for an extended period of time. Your manager and coworkers will appreciate the effort, and a sleek and streamlined bar will be all the more appealing to patrons.

Are you a bartender? Consider experimenting with new a new cocktail recipe if you have guests who are looking to try something new. When you don’t have to rush to take care of and keep an eye on a multitude of customers, you may have extra time to get creative. You’ll get to practice your mixology skills, impress your customers, and maybe find the next signature cocktail for your establishment’s menu. Mixology is becoming increasingly popular, and lots of patrons want to feel like bartending aficionados. Offer guidance, but let customers get involved in their drink selection. While you’re at it, why not suggest an appetizer or entrée that would pair perfectly with your creation? This is a great way to help increase sales and make sure your guests are also eating and not over consuming alcoholic beverages.

Downtime at work is the perfect time to review your Participant Manual from TAM® Class to brush up on the Techniques of Alcohol Management®. TAM® Students receive a participant manual following the completion of their training. This document has a wealth of information on the alcohol awareness topics covered in your TAM® Class. There is a reason TAM® training must be repeated every four years, this information is critical to hospitality professionals and anyone who serves or sells alcoholic beverages.

What tips do you have for other hospitality professionals to maximize their time on a slow night?

© 2012 National Hospitality Institute®, TAM® of Nevada

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